Success Stories

"One of the crucial things that Goldman CSI solutions did for us was show us, through their interviews and data, that the majority of our service customers were completely satisfied.   Goldman was able to work with us to greatly increase the response rate from those customers.  It quickly took us from failing CSI scores to scores well above zone average and we never looked back."  Ron Shank, executive vice president / director of fixed operations, Top-60 megadealer.

"The people at Goldman CSI Solutions really understand what we as dealers go through on a daily basis.  They are delightful to work with, effecient, and effective."  Richard Geczi, general manager, high-volume Nissan dealership.

"Goldman CSI Solutions has partnered with us on successful CSI strategies for many years.  They really understand the needs of the dealer and all aspects of the dealership-customer relationship.  They are true professionals."  Steve Havens, general manager, high-volume Chrysler-Jeep dealership.

"Goldman CSI Solutions teamed with us to set up and help carry out processes that greatly increased our survey response rate, which is key in raising CSI scores.  Our scores went above the district average and we've received the Nissan Owner First award for excellence for the past three years.  Goldman CSI Solutions has been a big part of that.  And in addition to our scores going up, something else I've always appreciated about Goldman CSI Solutions is the professionalism and personal dedication of its people."  Jeff Evans, service director, high-volume Nissan dealership